Online Returns and Deliveries

How to start a return? 

To process a return, exchange or refund please use this link 

https://malletreturns.myreturnscenter.com/

Once your return has been approved you will receive a free returns label from DPD and instructions on how to use it. You will print off the label, affix it to you Mallet return and drop it in at a local drop off shop near you. Please check you emails including the spam box for this label. 

Please note your return must be unworn and in the original packaging and include the shoe horn and dust bag. 

 

What is your online returns exchange | refund policy?

If you are not entirely satisfied we offer a return within 14 days of delivery.

Items must be undamaged, unworn and in the original packaging, please include in your email your online order number from www.mallet.com. Your returns form is on the back of your Mallet invoice you received with your order. 

We offer a free returns service, once the item is returned to us we will exchange for the requested style and size if we do not have the stock you will receive a refund and you can repurchase your desired Mallets.

To action a return use this link https://malletreturns.myreturnscenter.com/

How long for my UK online order to arrive? 

We use a trusted courier service UK Mail please allow for 3-5 working days Monday - Friday for delivery.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

 

How long for my international online order to arrive? 

We use a trusted courier service DHL please allow for 10 working days Monday - Friday for delivery.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

What is your policy on damaged or defective footwear?

If you received a damaged or defective product, please email team@malletfootwear.com with your order number and a photo of the footwear. We'll take care of you! We offer a free returns service, once the item is returned to us we will refund you and you can repurchase your desired Mallets.

Please note the items must be unworn, unwashed, in the original packaging with an order number and the usual 14 days applies.

When can I expect my refund?

Please allow 7 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

I want my credit card refunded?

We will refund the method of original payment after we have received your return and passed Quality Control, this can take up to 7 working days. You will receive a notification when the refund has been issued.


I am outside the United Kindom and I want to return my Mallets

If you are not entirely satisfied we offer a return within 14 days of delivery for international orders. The items must be returned unworn, unwashed, undamaged and in the original packaging with your online order number from www.mallet.com.

Use this link to start your return https://malletreturns.myreturnscenter.com/

We currently offer free international deliveries and returns with DHL. You will receive a full refund and can repurchase your desired Mallets.

Please allow 14 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

To request a return, please email team@malletfootwear.com  with your order number and one of our team members will get back to you shortly and one of our team members will get in touch shortly!

I bought my Mallets from a stockist

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy.