Online Returns and Deliveries

How long for my UK online order to arrive? 

We use a trusted courier service UPS please allow for 3-5 working days Monday - Friday for delivery.

Please note during sales delivery times can be delayed, but be assured your Mallet team are working on getting your order to you as soon as possible. 

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

How long for my international online order to arrive? 

We use a trusted courier service UPS please allow for 10 working days Monday - Friday for delivery.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

Overstock Issues: 

From time to time our system will oversell an item and if we cannot fulfil it we will refund your order and notify you by email. 

How to start a return? 

To process an exchange or refund please use this link:

https://malletreturns.myreturnscenter.com/

Once your return has been approved you will receive a free returns label from UPS and instructions on how to use it, your Mallet's will be collected by UPS, if you miss the driver you may need to drop the item off at a collection point.  

Please note your return must be unworn and in the original packaging and include the shoe horn, dust bag and internet box. If clothing it must be returned in the original packaging including the plastic protective bag and be in the internet box.

You will be issued a refund at the price paid when the purchase was made. Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.  

 

What is your online returns exchange | refund policy?

If you are not entirely satisfied we offer a return within 14 days of delivery.

Items must be undamaged, unworn and in the original packaging, please include in your email your online order number from www.mallet.com. Your returns form is on the back of your Mallet invoice you received with your order. 

We offer a free returns service, once the item is returned to us we will exchange or refund. 

To action a return use this link https://malletreturns.myreturnscenter.com/

You will be issued a refund at the price paid when the purchase was made. Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.  

What is your policy on damaged or defective footwear?

If you received a damaged or defective product, please use this link to process a return https://malletreturns.myreturnscenter.com/ you will need your order number and a photo of the damaged or defective footwear.

We'll take care of you! We offer a free returns service, once the item is returned to us we will exchange or refund you.

Please note the items must be unworn, unwashed, in the original packaging with an order number and the usual 14 days applies.

When can I expect my refund?

Please allow 7 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

I want my credit card refunded?

We will refund the method of original payment after we have received your return and passed Quality Control, this can take up to 7 working days. You will receive a notification when the refund has been issued.


I am outside the United Kingdom and I want to return my Mallets

If you are not entirely satisfied we offer a return within 14 days of delivery for international orders. The items must be returned unworn, unwashed, undamaged and in the original packaging with your online order number from www.mallet.com.

Please email team@mallet.com to process an exchange or refund. 

We currently offer free international deliveries and returns with UPS. 

Please allow 14 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

To request a return, please email team@malletfootwear.com  with your order number and one of our team members will get back to you shortly and one of our team members will get in touch shortly!

I bought my Mallets from a stockist

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy.

We're Mallet. Footwear Ltd (company number 09495730), a company registered in England and Wales. Our HQ is at Waltham Abbey, Essex, England, EN9 1JH