How long for my UK online order to arrive? 

We use a trusted courier service UPS please allow for 3-5 working days Monday - Friday for delivery.

Please note during sales delivery times can be delayed, but be assured your Mallet team are working on getting your order to you as soon as possible. 

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

How long for my international online order to arrive? 

We use a trusted courier service for our delivery, please allow UPS for 5 working days Monday - Friday for delivery.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. 

You will receive an email once your order has been dispatched with a tracking number and how to track your order. 

Overstock Issues:

From time to time our system will oversell an item and if we cannot fulfil it we will refund your order and notify you by email. 

How to start a return? 

To process an exchange or refund please use this link:

https://malletreturns.myreturnscenter.com/

Please note your return must be unworn and in the original packaging and include the shoe horn, dust bag and internet box. If clothing it must be returned in the original packaging including the plastic protective bag and be in the internet box.

You will be issued a refund at the price paid when the purchase was made. Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.

 

What is your online returns exchange | refund policy?

If you are not entirely satisfied we offer a return within 14 days of delivery.

Items must be undamaged, unworn and in the original packaging, please include in your email your online order number from www.mallet.com. Your returns form is on the back of your Mallet invoice you received with your order. 

We offer a returns service, once the item is returned to us we will exchange or refund. 

To action a return use this link https://malletreturns.myreturnscenter.com/

We guarantee to refund any item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached.

Refunds will be credited to your original method of payment.

We aim to process all refunds as soon as possible, please be aware once processed it can take as long as seven working days for a refund to be acknowledged by your card provider.

Returns By Post

If you return good via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation for the value of the contents) or a delivery service, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit .

Please email your order number to team@mallet.com for our returns address.

• Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights.
 

You will be issued a refund at the price paid when the purchase was made. Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.

What is your policy on damaged or defective footwear?

If you received a damaged or defective product, please use this link to process a return https://malletreturns.myreturnscenter.com/ you will need your order number and a photo of the damaged or defective footwear.

We offer a returns service, once the item is returned to us we will exchange or refund you.

Please note the items must be unworn, unwashed, in the original packaging with an order number and the usual 14 days applies.

When can I expect my refund?

Please allow 7 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

I want my credit card refunded?

We will refund the method of original payment after we have received your return and passed Quality Control, this can take up to 7 working days. You will receive a notification when the refund has been issued.


I am outside the United Kingdom and I want to return my Mallets

If you are not entirely satisfied we offer a return within 14 days of delivery for international orders. The items must be returned unworn, unwashed, undamaged and in the original packaging with your online order number from www.mallet.com.

Please email team@mallet.com to process an exchange or refund.  

Please allow 14 working days for your refund. Once we have received and accepted your item(s) your refund will be processed

I bought my Mallets from a stockist

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy.

We're Mallet. Footwear Ltd (company number 09495730), a company registered in England and Wales. Our HQ is at Waltham Abbey, Essex, England, EN9 1JH