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Customer Services

Welcome to the Mallet Footwear Online Store/Website (“the online store,””website” “we,” “us,”site”or “our”). Mallet Footwear provides this online store as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our online store/website.

By using this Online Store, you agree to follow and be bound by the following rule below. If you do not agree to these Terms, please do not use this Online Store in any way. Additionally, Mallet Footwear reserves the right to change these Terms at any time without prior notice.

Online Store users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Online Store at any time constitutes full acceptance of our service Terms.

Shipping 

OUR SHIPPING METHODS HAVE RECENTLY CHANGED, PLEASE READ THE INFORMATION BELOW CAREFULLY FOR FULL DETAILS

The shipping times specified of 2-3 working days excludes weekends and bank holidays.

During peak sale / promotional periods, please allow 3-5 working days for delivery. 

For some International deliveries there may be a maximum of 10 items per order, these restrictions are subject to change.

The delivery times shown are from the date of dispatch.

For all International customers, depending on the value of your order, your parcel may or may not be charged customs or import duties.

If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Mallet's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

*Orders sent out side of UK mainland may take a further 2 days processing after the tracking is initiated.

If you have any further questions please feel free to contact Team@mallet.com

Returns

We guarantee to refund any item you are not completely happy with when you return it to us within 14 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached.

Refunds will be credited to your original method of payment.

We aim to process all refunds as soon as possible, please be aware once processed it can take as long as seven working days for a refund to be acknowledged by your card provider.

Returns By Post

Please email your order number to team@mallet.com for our returns address.

We will review your request, if approved, you can send your item back to us.

In order to be eligible for a refund/exchange, items must be returned to us unused, unworn, in their original packaging, and with all original brand tags still attached. Once we have your item back with us, it can take up to 7 working days to process your refund​/exchange​ ​.​

Please package the item securely and ensure our returns form is included inside.

If you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation for the value of the contents) or a delivery service, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit .


• Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights. Please note that all international returned shipments are at the customers own expense.

Description of Service

Mallet Footwear is an online retailer of designer-quality footwear offered at great value to our customers. Membership allows customers to purchase a variety of footwear.

Usage Restrictions

All of the content that appears on the Mallet Footwear website/online store, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Mallet Footwear. Mallet Footwear grants you a limited license to access and make personal use of the content on this website/online store. The content of the Mallet Footwear website/online store is intended solely for the personal, noncommercial use by the users of our Online Store.

Notice

Mallet Footwear may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general online store notifications and more using the contact information you have provided to us.

Please note - If you order a mens & women's trainer together, each pair will be sent separate. This is a temporary measure as we transition into a new warehouse. 

Pricing Policy

At Mallet Footwear, we are committed to providing our customers with great quality products. Our products are sold online only at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Online Store. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied your purchase, please review our Shipping & Returns section for further assistance

Online Store Use

You cannot access or use the Mallet Footwear website/online store for any illegal or unauthorised purpose. Harassment in any manner or form of the Online Store, including via e-mail and chat or by obscene or abusive language is strictly forbidden.

Although Mallet Footwear cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Online Store in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

User Submissions

Mallet Footwear strives to create an interactive relationship with the members of its Online Store and services. User comments, feedback, suggestions, ideas, and other submissions disclosed submitted or offered to Mallet Footwear on or by this Online Store shall be and remain Mallet Footwear property. Users assign all property rights and interests to Mallet Footwear allowing our company unlimited use, commercial or otherwise, of any comments.

Furthermore, Mallet Footwear shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user comments

Correction of Online Store Errors

The information on the Mallet Footwear website/online store may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologise for any inconveniences.

Indemnity

By use of this Online Store, you agree to indemnify and hold Mallet Footwear (and its officers, directors, subsidiaries and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

Modification/Termination of Website/Online Store

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Mallet Footwear shall not be liable to you or any third-party for any termination of your access.

Third Party Links

To improve our Online Store, Mallet Footwear may use and promote services provided by outside third parties. However, even if the third party is affiliated with Mallet Footwear, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside online stores linked on our Online Store, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.

DISCLAIMER OF WARRANTY

ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, MALLET FOOTWEAR MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.

LIMITATION OF LIABILITY

MALLET FOOTWEAR SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF MALLET FOOTWEAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).