Online Returns and Deliveries 2024

We quote 3-5 working days from the date of order to delivery.    

We now use DPD pin code service.  When your order is ready to be dispatched, you will receive the DPD notification along with your unique 4-digit pin code.  Once your parcel is out for delivery you will receive the hour slot notification along with your 4-digit pin number.   You must have this code ready otherwise DPD cannot hand over your parcel.

We also now offer DPD Pickup, where you can have your order delivered to a convenient pick up point of your choice. If you have chosen a DPD pick-up point, you will receive a DPD pick-up pass when your order is dispatched which you will need to show to collect your order.

Orders placed either over the weekend or after midday (Mon-Fri) will be processed on the next following business day.*

During sale/Black Friday periods please allow 5-7 working days for your order to be processed and delivered.

Please note shipping is currently £4.99 for orders under £200. Orders over £200 is free.

* Not all areas in the UK are classed as a next-day region (mainly offshore and including some areas in Scotland). These will be on a 2-day service

CAN I AMEND OR CANCEL MY ORDER?

We are very sorry but our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to:

• Delivery address
• Email address
• Change of size
• Change of colour
• Adding discount code
• Adding an item
• Removing an item

If you’ve changed your mind, you can either reject this with DPD and it will be returned back to us for a refund or you accept the goods and return the order (or part of it) to us for a refund/exchange. Please note we do not offer free returns for correctly supplied goods.

Once your order is on its way, you can amend your delivery options via the DPD app or on their website using the tracking number provided.

HOW LONG FOR MY INTERNATIONAL ONLINE ORDER TO ARRIVE FROM THE UK?

We quote 5-7 working days from the date of order to dispatch. Once your order has been placed you will receive the order confirmation.  When it is ready to be shipped you will receive the tracking number and this will be delivered on a tracked service with DHL/DPD.

Orders placed either over the weekend or after the business day will be processed on the following business day.

It is the customers responsibility to pay any customs or export charges, so please check before placing an order.

During sale periods please allow 5-7 working days for your order to be processed and delivered.

WHAT IS YOUR ONLINE RETURNS POLICY FOR UNWORN/UNUSED GOODS?

You have 30 days from the date of delivery to raise a return on our online portal, and dispatch the package back to us. Your returns form is on the back of the Mallet invoice included with your product. After this date your return may be rejected.

 All items must be unworn/unused with all the original packing/tags/accessories intact. 

If you received a free gift with purchase and return the purchase, the gift must also be returned with the rest of the order. 

Please be advised our returns service is not free. Should you wish to use our recommended DPD service, the cost to return your item/s is £7.20.  If you wish to use your own courier please choose ‘MAIL’, however please note that this is done at the customers risk.

Refunds will be processed within 7 working days of the return being received and will be credited to your original method of payment.  

We can't accept returns, nor offer refunds, for Mallet gift cards. This is because our change-of-mind policy doesn't apply to gift cards. This doesn't affect your legal rights.

HOW DO I START A RETURN?

Please click the link below and follow the instructions: 

https://360.postco.co/malletlondon

You must have:

• Your order number – located on your order confirmation email.
• Your email address - used when placed the order

If you do not know your order number, please contact a member of our customer care team at team@mallet.com and they can assist you further. 

Please select the item(s) you wish to return and ensure you click on the correct option. 

Add two pictures of both shoes (from above and soles).  If clothes, please add an image showing the packaging/ticket.

If using our DPD recommended service, once the payment has been received, your returns label will be emailed to the email address provided. Please check the junk/spam folder or contact our customer care team if no label is received.

You can take your returns to any DPD drop off point unless you wish to choose your own courier.

Upon receipt of your return, we will inspect the item/s in conjunction with our returns policy.  If the goods do not meet our criteria, they will be rejected and returned to you.

Refunds will be made using the same method for the initial transaction at the price paid and can take up to 7 working days to reach your account.