How long does delivery take?

Our courier service is usually the next day, but we advise allowing 3-5 working days from the date of order. This is in case of delays from our delivery team.

We use a trusted courier service DPD please allow for 3-5 working days Monday - Friday for delivery. Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day.

You will receive an email once your order has been dispatched with a tracking number and how to track your order.

How do I return my item and claim a refund?

Please see below how to return your item:

If you are from the UK 🇬🇧 you can action a return/exchange by following the link to start the Return process -https://360.postco.co/malletlondon.

If you are from the US 🇺🇸 you can action a return/exchange by following the link to start the Return process - https://360.postco.co/malletlondonus.

 If you are from the EU 🇪🇺 you can action a return/exchange by emailing team@mallet.com

Once your return has been approved we will send you a DPD or a DHL returns label.

When will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return.. 

You will receive a confirmation email when your return has been processed.

At certain times of the year, such as Christmas and sale periods, the processing time may be longer.


What is the best way to clean my Mallets? 

We would never advise washing our Mallet's in a washing machine.

The only advice we ever give if requested on care is to take them to a professional dry cleaner to ensure they use the correct process.

What happens if my item is delivered and its wrong or faulty?

We’re sorry to hear there are issues with your order.

Please contact us at team@mallet.com  and attach images of the wrong/faulty items and we'll look into this for you.


What size should I order?

It is our goal that your Mallets are a perfect fit. When selecting your size refer to the sizing guide . If you have a question about a particular style, send your measurements to team@mallet.com and we’ll try to help you find the right size. We do offer a returns service should you have issues with the size purchased for your peace of mind. 

For more information please see our size guide...

Can I shop Mallets in person?

Yes! We stock many stores across the United Kingdom and Europe. Please use our store locator to find your closest Mallet stockist.

Will you restock items that are currently out of stock?

Our products made from high-end materials that are sometimes very scarce and we often have limited edition stock. Unfortunately, if a certain material is discontinued those styles cannot be restocked however some items in the store will be restocked. If you would like us to send you these updates, sign up for our newsletter. Keep an eye on our social media too.

I ordered from one of your stockists, how can I return my order?

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy. 

I would like to collaborate/interview/work with you, how can we get in touch?

We would love to connect with you! Send us a mail at collaborate@mallet.com or contact us here.