Frequently Asked Questions

Our warehouse packs orders very quickly, so we’re unable to make changes once an order is placed. This includes:

• Delivery or email address
• Size or colour
• Adding/removing items or discount codes

If you’ve changed your mind, you can refuse the parcel with the carrier (it will return to us), or accept it and arrange a return. See Returns information for details.

• One discount code per order (not valid on gift cards unless stated).
• Welcome code: usable once on your first order over £70 on full-price styles; not combinable with other codes.
• Members Club loyalty codes: one per transaction; not combinable with other codes.
• Members Club early access codes: limited styles; one use per account.
• If an order with a free gift is returned, the gift must also be returned.

For the latest UK & international delivery estimates and costs, visit Delivery information.

Check the size guide on each product page. If you’re unsure about a particular style, email your measurements to team@mallet.com and we’ll help you find the right fit.

We offer returns if the size isn’t right. See Returns information.

Do not machine wash. We recommend using a professional dry cleaner and ensuring they use the correct process for your materials.

For small marks on leather (not suede or nubuck), we sell Mallet Sneaker Wipes designed for gentle cleaning.

For general upkeep, you can also use a soft, dry cloth to lightly wipe the surface of your trainers.

Yes – use our store locator to find your nearest stockist across the UK and Europe.

Some styles use limited or scarce materials and may not restock; others do return. For updates, sign up to our newsletter and follow us on social media.

For items damaged on delivery or to start a standard return, see Returns information.

If the item was purchased over 6 months ago, a gift card may be offered subject to inspection and approval.

Follow the steps here. Send your Mallet items using Reskinned’s label; after inspection they’ll issue a discount code to use on mallet.com.

• Receive ~£5 – £20 per item (up to £50 total). Resaleable items are cleaned & repaired; others are responsibly recycled.
• Mallet credit vouchers for authentic Mallet items (not other brands); purchase doesn’t have to be from mallet.com.
• Vouchers (up to £50) can be used toward a new order with a £150 minimum spend.
• Currently available to customers in Great Britain.

For shipment or voucher status, see Reskinned’s FAQs.

Mallet is committed to preventing modern slavery and human trafficking within our operations and supply chains, upholding fundamental human rights and adopting a zero-tolerance approach to forced or exploitative labour. We work with trusted suppliers in the UK and internationally and require the same standards via our Supplier Code of Conduct. We assess risk by supplier location, materials, and industry factors; conduct due diligence and audits; and review our controls regularly, taking corrective action where necessary. We will continue to strengthen our approach through enhanced audits and collaboration with industry groups.