Terms of Service 2022

Black Friday 2022

Unfortunately, we are unable to amend/cancel any orders once they have been placed.

Please contact us once you have received your order and I can send you a DPD label to return your item.

If you have ordered from our black Friday sale, I would suggest you reorder the size you require as we can not guarantee they will be in stock once you return the incorrect size.

We are sorry for the inconvenience caused. 

How long for my UK online order to arrive?

STANDARD DELIVERY (Yodel) Our courier service is usually the next day, but we advise allowing 3-5 working days from the date of order. This is in case of delays from our delivery team. Monday- Friday.

Please note, our delivery services will be affected over bank holidays and during sale periods. No deliveries are made on Bank Holiday Monday.

Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. Once your order has been placed, we will send you a confirmation email and you will also receive an email from our delivery company with tracking details once your item has been dispatched.

How long for my international online order to arrive?

We use a trusted courier service for our delivery, please allow our courier service 5-7 working days Monday -Friday for delivery. Orders placed on the weekend will be dispatched on a Monday. Orders placed after 12 pm will only be processed the following day. Once your order has been placed, we will send you a confirmation email and you will also receive an email from our delivery company with tracking details once your item has been dispatched.

Overstock Issues: From time to time our system will oversell an item and if we cannot fulfil it we will refund your order and notify you by email.

What is your online returns exchange | refund policy?

If you are not entirely satisfied we offer a return within 14 days of delivery. Your returns form is on the back of the Mallet invoice you received with your order. Please note your return must be unworn and in the original packaging and include the shoehorn, dust bag and internet box.

If you are returning items of clothing they must be returned in the original packaging including the plastic protective bag and with all original brand tags still attached.

Refunds will be credited to your original method of payment. We aim to process all refunds as soon as possible, please be aware once processed it can take as long as seven working days for a refund to be acknowledged by your card provider.

How to start a return? 

To create a returns label, please click the link below and follow the instructions. https://360.postco.co/malletlondon. 

To complete this process, we will need to know:

  • Your order number – is located on your order confirmation email.
  • Your email address

If you do not know your order number, please contact a member of our customer care team at team@mallet.com and they can assist you further. Please note our customer service team can only deal with orders that have been purchased via our mallet website if you have bought an item from a store please contact them directly.

Please select the item(s) you wish to return and the reason you’re returning them to us. All items should be sent back in their original condition and that the tags are intact.

Your returns label will be emailed to the email address provided. If you do not receive an email, please check your junk/ spam folder or contact our customer care team.

We will review your request, if approved, you can send your item back to us. You can take your returns to any DPD drop off point.

Upon receipt of your return, we will inspect and deal with the return in conjunction with our Returns Policy.

Any refunds will be made using the same method for the initial transaction.

Please note that credit card companies only allow refunds to be made to the card used to pay for the original order.

Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

This returns policy does not affect your statutory rights.

You will be issued a refund at the price paid when the purchase was made.

Please note some discounts may have been discontinued and if you repurchase it will be at the price online at the time.

What is your policy on damaged or defective footwear?

Please know that it is never our intention to send faulty items to our customers. If you received a damaged or defective product, please use this link to process a return https://360.postco.co/malletlondon. you will need your order number and a photo of the damaged or defective footwear.

 

I bought my Mallets from a stockist

Please contact the stockist directly, Mallet Online cannot return, exchange or refund you for Mallets purchased from one of our stockists, you will need your receipt and adhere to the store's policy.