Deliveries

We aim to have orders placed before 2pm dispatched the same day (excluding weekends and bank holidays) and delivered the next working day.

We now use DPD pin code service.  When your order is ready to be dispatched, you will receive the DPD notification along with your unique 4-digit pin code.  Once your parcel is out for delivery you will receive the hour slot notification along with your 4-digit pin number.  You must have this code ready otherwise DPD cannot hand over your parcel.

We also now offer DPD Pickup, where you can have your order delivered to a convenient pick up point of your choice. If you have chosen a DPD pick-up point, you will receive a DPD pick-up pass when your order is dispatched which you will need to show to collect your order.

During sale/Black Friday periods please allow 5-7 working days for your order to be processed and delivered.

Please note shipping is currently £4.99 for orders under £200. For orders over £200 shipping is free.

* Not all areas in the UK are classed as a next-day region by DPD (mainly offshore and including some areas in Scotland). Please expect additional days for these deliveries to be made

CAN I AMEND OR CANCEL MY ORDER?

We are very sorry but our warehouse team picks and packs your order very quickly, which means we can’t make any changes once you’ve placed it. This includes changes to:

• Delivery address
• Email address
• Change of size
• Change of colour
• Adding discount code
• Adding an item
• Removing an item

If you’ve changed your mind, you can either reject this with DPD and it will be returned back to us for a refund or you accept the goods and return the order (or part of it) to us for a refund/exchange. Please note we do not offer free returns for correctly supplied goods.

Once your order is on its way, you can amend your delivery options via the DPD app or on their website using the tracking number provided.

 

HOW LONG FOR MY INTERNATIONAL ONLINE ORDER TO ARRIVE FROM THE UK?

We quote 5-7 working days from the date of order to dispatch. Once your order has been placed you will receive the order confirmation.  When it is ready to be shipped you will receive the tracking number and this will be delivered on a tracked service with DHL/DPD.

Orders placed either over the weekend or after the business day will be processed on the following business day.

It is the customers responsibility to pay any customs or export charges, so please check before placing an order.

During sale periods please allow 5-7 working days for your order to be processed and delivered.