We want you to be completely satisfied with your purchase. If something isn’t quite right, returning your item is quick and easy.
Due to the high volume of orders over the seasonal period, we’re unable to offer exchanges at this time. If you need a different item, please return your original order and place a new one. Please note that return processing may take a little longer than usual, but we’ll do our best to issue your refund as quickly as possible.
30-Day Returns Policy
You have 30 days from the date of delivery to return your item. We accept returns for items that are unworn, undamaged, and in sellable condition, with all original packaging and accessories included.
Fast, reliable returns
Returns are handled through our secure, online returns portal in partnership with reliable local couriers. All you need is your order number & email to get started.
FAQ’s
Due to the high volume of orders over the seasonal period, we’re unable to offer exchanges at this time. If you need a different item, please return your original order and place a new one.
Please note that return processing may take a little longer than usual, but we’ll do our best to issue your refund as quickly as possible.
We charge a flat return shipping fee of £4.99 for all returns. Exchanges are processed with no additional shipping charge.
Refunds are issued once your returned item has been received and quality checked at our warehouse. We’ll notify you as soon as your refund is on its way. Please note shipping fee's paid on your order are not refunded.
Please note: If an item is returned to us in a worn, damaged, or unsellable condition, we will not be able to process a refund or exchange.
In the unlikely event that your order arrives damaged or incorrect, we’re here to put it right quickly.
When initiating your return through our returns portal - Select the reason “Item is Faulty/Incorrect Item Received”. You’ll be prompted to upload clear images of the item and any damage or issue.
Our team will review your submission - Once approved, we'll issue a free returns shipping label so you can send the item back to us at no cost.
Please ensure images clearly show the fault or discrepancy to avoid delays in processing.