How long will my UK online order take to arrive?

We offer Next Working Day delivery for all UK orders placed before 2pm (Monday – Friday).

• You will receive an order confirmation email once your order is placed.
• When your parcel is dispatched, you will receive a tracking email from DPD with delivery updates.
• Orders placed after 2pm or on weekends will be dispatched the next working day.

During busy periods such as sale events or Black Friday, please allow additional time for processing.

High Value Orders - For orders over £500, deliveries are sent using DPD PIN Code delivery.

This means;

• We’ll send a unique 4-digit PIN when your order leaves our warehouse.
• On delivery day, DPD provides a 1-hour window and the same PIN.
• Have the PIN ready - DPD can’t release parcels without it.

In the event a delivery cannot be completed due to incomplete delivery details (including a missing PIN code) or the recipient being unavailable, the parcel will be returned to us. Any applicable refund will exclude the original delivery charge.

DPD Pickup

Prefer collection? Choose DPD Pickup at checkout. You’ll receive a pickup pass to show at the collection point.

Shipping Rates

• £4.99 home delivery (£3.99 DPD Pickup) for orders under £200
• Complimentary delivery on orders over £200

Remote Areas

Some UK regions (certain offshore locations and parts of Scotland) will require an extra 2 working days for delivery. Please allow extra time.

Can I amend or cancel?

We start preparing orders immediately and can’t make changes once placed.

You can either refuse the parcel on delivery for a refund or accept delivery and return the item(s) for a refund or exchange.

Return shipping for correctly supplied goods is the customer’s responsibility. You can update delivery preferences in the DPD app/website once your parcel is in transit.

International Delivery

Typical delivery time: 5 - 7 working days from purchase.

• Order confirmation arrives by email.
• Tracking is provided when dispatched via DHL or DPD.
• Weekend/out-of-hours orders are processed the next working day.

Customs & Duties

Any customs duties, import taxes or export fees are payable by the customer. Please check local regulations before ordering.

Bought elsewhere?

We can only accept returns/exchanges for Mallet footwear purchased directly from our website. For authorised stockists, please contact the retailer you purchased from. This does not affect your statutory rights.